Your Privacy Is Our Responsibility
This policy clearly outlines how your personal information is collected, stored, and used on the uupk platform.
Introduction & Scope
This Privacy Policy ("Policy") is issued by the uupk platform ("we", "us", "uupk") and applies to users in Bangladesh. When you use uupk's website, services, or mobile platform, this Policy governs how your information is handled.
We believe that protecting users' personal information is a fundamental responsibility. We therefore commit that your information will not be sold to any third party and will only be used for the purposes described in this Policy.
This Policy is reviewed regularly and updated as needed. For significant changes, we will notify you via your registered email.
Important: By continuing to use this platform, you are considered to have given your consent to this Privacy Policy. If you have any questions, please contact us at [email protected].
This Policy Applies To
- While browsing the website
- During account registration and login
- During financial transactions
- During gaming activities
- When contacting customer support
- When claiming bonuses and promotions
Information We Collect
uupk collects user information in various ways. The types and sources of information collected are described in detail below:
Personal Identification Information
- Full name
- Date of birth (for age verification)
- National ID or passport number (when verification is required)
- Email address
- Mobile number
- Residential address
Financial Information
- bKash / Nagad / Rocket account number
- Bank account details (where applicable)
- Transaction history
- Deposit and withdrawal records
- Bonus and reward information
Technical Information
- IP address
- Browser type and version
- Device information (model, operating system)
- Cookie and session data
- Page visit logs
Gaming Activity Information
- Game play history
- Bet amounts and outcomes
- Preferred game categories
- Session duration
- VIP level progress
Purpose of Data Use
uupk uses your information only for the following legitimate and necessary purposes. Your information will not be used for any unnecessary or unauthorized purpose under any circumstances.
Account Management & Verification
We use your identification information to create and manage your account and to ensure its security. This includes age verification (confirming 21+) and single-account authorization.
Financial Transaction Processing
Your payment information is required to carry out financial activities such as deposits, withdrawals, and bonus payments. This information is kept secure via SSL encryption.
Customer Support
Our 24/7 support team uses your information to resolve your issues. This ensures that only the rightful account holder receives assistance regarding their account.
Security & Fraud Prevention
We analyze technical and behavioral data to detect unauthorized access, financial fraud, and suspicious activity. This helps protect your account and funds.
Service Improvement
Statistical data collected about your gaming experience and payment methods helps us improve the platform. This analysis is always conducted anonymously.
Legal Compliance
We are legally required to retain certain information in order to comply with applicable laws and regulations.
We never: sell, exchange, or rent your personal information to marketing agencies. No information is shared with third-party advertisers.
Data Sharing & Disclosure
uupk may share information with third parties only in the following limited and specific circumstances. The highest standards of data protection are maintained in each case.
Payment Processors
The minimum information required for bKash, Nagad, Rocket, and bank transfers is sent to the payment gateway. This information is used solely to complete transactions.
Security Partners
Certain log data may be shared with trusted technology partners to detect fraud and ensure cybersecurity.
Legal Authorities
We are legally obligated to provide relevant information in response to a valid court order or a formal request from a law enforcement agency.
Your information is not shared with third parties in any circumstances other than the three described above. All third-party partners are required to sign uupk's data protection agreement.
Cookie & Tracking Technologies
The uupk website uses cookies and similar technologies. A cookie is a small text file stored in your browser.
Essential Cookies
These cookies are necessary to ensure the basic functionality of the website (login sessions, security verification). They cannot be disabled.
Analytical Cookies
Anonymous statistics are collected to understand how users interact with the platform. This information is not personally identifiable.
Preference Cookies
These cookies are used to remember your language preference, display settings, and other personalization choices.
Cookie Controls
You can manage or delete cookies at any time from your browser settings. However, deleting certain cookies may limit the functionality of the website.
How to manage cookies in common browsers:
- Chrome: Settings → Privacy and Security
- Firefox: Options → Privacy and Security
- Safari: Preferences → Privacy
Data Security Measures
uupk has adopted industry-standard technical and organizational measures to protect your information. As a secure and reliable platform, we use the following security technologies:
SSL Encryption
All data transmissions are encrypted with 256-bit SSL.
Two-Factor Authentication
An additional layer of security is ensured at login.
Secure Servers
Data is stored in secure data centers protected by firewalls.
24/7 Monitoring
Unusual activity is detected immediately.
While we are committed to maintaining the highest level of security, transmitting information over the internet is not entirely risk-free. To keep your account secure, please use a strong password and do not share it with anyone.
Data Retention Period
uupk retains your information only for as long as it is needed. The retention period depends on the type and purpose of the data:
Active Account Data
All information is retained while your account is active. Even after a request to close your account, certain information may need to be retained for a specified period as required by law.
Financial Transaction Records
All transaction records are retained for the period required under applicable financial laws. This is necessary for fraud investigation and dispute resolution.
Technical Logs
Log files generated for security and performance analysis are automatically deleted after a set period.
Data deletion requests: If you wish to have your data deleted, write to [email protected]. We will process your request as quickly as possible within the limits of applicable legal obligations.
Your Rights & Controls
As a uupk user, you have the following rights over your personal information. To exercise these rights, please contact our support team.
Right to Access
You may request to know what information we hold about you. We will provide a full breakdown within a set timeframe.
Right to Rectification
If any of your information is incorrect, you may request that it be corrected. Once accurate information is provided, we will update it promptly.
Right to Erasure
In certain circumstances, you may request that your information be completely deleted. Information that falls outside of legal obligations will be removed.
Right to Object to Processing
You may object to your information being processed for specific purposes. We will review your objection and take appropriate action.
To exercise these rights, email [email protected]. Our 24/7 support team is always ready to assist you in both Bengali and English.
Protection of Minors
uupk is intended only for individuals aged 21 and above. We do not knowingly collect any information from minors.
Age verification is in place at the time of account registration. If we confirm that a minor's information has entered our database, we will immediately delete that information and close the associated account.
If a parent or guardian believes their child's information is held by us, please contact [email protected].
For Ages 21+ Only
This platform is for adults only. Please play responsibly.
Policy Changes & Updates
uupk may update this privacy policy from time to time. Changes may be needed due to service improvements, legal changes, or technological developments.
How You Will Be Notified
- A notice will be sent to your registered email for important changes.
- The "Last Updated" date will be displayed on this page of the website.
- Alerts about significant changes will be shown on the platform.
If you continue using the platform after any changes, you will be considered to have agreed to the updated policy. We therefore recommend checking this page regularly.
Related Policies
Review other policies related to this privacy policy:
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We are able to assist in both Bengali and English and are available 7 days a week, 24 hours a day.